Frequently Asked Questions
Everything you need to know about conscious fashion and your Rooh Collective experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer returns within 14 days of delivery for a full refund or store credit, provided items are unworn, unwashed, and in their original packaging with tags attached.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, or contacting our support team for personalized fit advice.
Are your garments ethically produced?
Yes, sustainability and ethics are at our core. We partner with certified artisans and factories that ensure fair wages, safe working conditions, and use eco-friendly materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How should I care for my Rooh Collective pieces?
To ensure longevity, we recommend hand washing in cold water with mild detergent or using a delicate machine cycle. Always air dry in the shade to preserve fabric integrity.